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Articles by Aaron

the customer experience.

By Aaron, Posted in Common Sense

‘Tis the season for the experts to weigh in. Once again there was a major data breach, and experts all across the globe are sharing their pointers on how to stay protected. However, there is a lot of misinformation being spread, and I think it’s time to clarify. Let’s take five of the more popular pointers culled from MSN, AOL, Yahoo, and others, and separate the facts from the fiction. As an added bonus, I’ll throw in some RossBackup suggestions to help you stay protected.1) &n... read more.

By Aaron, Posted in Common Sense

Kids and the internet. What was once a novelty is now commonplace, and there are some serious issues that need to be addressed.  Not only are there many sites that kids should not be accessing, there are also many unsavory people waiting for the opportunity to exploit them. Although RossBackup is an online backup company, we can appreciate the dangers of the internet. Here is a list of ways you can protect your children better without “Shielding” them. The reason I believe shielding is... read more.

By Aaron, Posted in Common Sense

So many people give the excuse of “I have an external drive” when told about RossBackup. However, when they’re paying upwards of $1000 to recover the lost information from their computer, I never know what to say. Maybe this list will help out.1)      If it’s a real external drive you probably can’t access the information anywhere except from your computer. If it’s a thumb drive it can easily be misplaced or lost.  RossBackup allows you anyti... read more.

By Aaron, Posted in Common Sense

How many times has this happened to you? You forgot a password.  First you try your favorite one, the one you told to only about 30 people in the past year. When that does not work, you reset the password. The E-mail arrives, and you click on the link. Now we have to deal with security questions. Where did you grow up?  Hmm.  Does that mean where was I born? Maybe it means my teenage years?I’m sure that many of you are reading this and thinking, “This just happened to me!” &... read more.

By Aaron, Posted in Support

Customer Support. It’s something we all hope never to need, but when we do, it better be good. Millions of companies offer support, and each one proclaims that they are the best. Let’s look at all the options.1)    Outsourcing. It seems simple enough on paper. Instead of paying agents upwards of $40,000 a year, you can pay $5,000 for someone that lives out of the country.  The pros are obvious.  Lower overhead can translate into more competitive pricing for the customer.... read more.

By Aaron, Posted in RossBackup VIP

We’re in the digital age, of that there is no doubt. Whereas twenty years ago the quickest picture was from a Polaroid, practically everything these days is digital.  However, this makes organizing pictures that much more difficult.If you’re an average family, you take multiple shots when you see a good pose. Are your kids acting really cute? Is the cat eyeing the deli on the counter? Is it time for the birthday girl to walk in? We have our camera or phone ready, and we’re s... read more.

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