General

  • What is RossBackup?

    It's the latest and greatest in cloud computing. Not only will your computer be constantly backed up behind the scenes, it will back up intelligently, in order of use. No power? Use our free mobile app and you'll have all your files immediately available. While your neighbors are frantically trying to access important files, your vital information is at your fingertips. Ross Backup is your solution!

  • Why do I need to back up my computer?

    That's a fair question! Did you know that over 81% of all consumers in the U.S.A. will suffer some form of data loss over the next 5 years? That means that it's very likely you will lose precious information on your computer. Family pictures, important documents, scanned information and more, are at risk of being lost forever. Backing up your computer ensures that your information is always safe and secure.

  • Why can't I just use an external drive?

    Studies have shown that external drives rarely have all the necessary information saved. Furthermore, one of the most common causes of data failure is loss of electricity. If you have no power in your house, or even if the internet is out, RossBackup can continue to make everything still work seamlessly.

  • Does RossBackup offer a Free Trial?

    We certainly do! We currently offer a free 14 day trial of our Personal plan so you can experience how easily it is to be backing up your computer in minutes. We sometimes run specials on extended trials - be sure to follow us on Facebook or Twitter to find out about our great deals.

  • How safe is RossBackup?

    100% safe and secure! Your files are encrypted with military grade AES-256 encryption to keep them safe, and they're stored multiple times.

  • I'm not very computer savvy. How difficult is this to set up and operate?

    RossBackup installs in minutes and automatically backs up your files while you work once it's in place, you can forget about it.

  • Will this work on my Mac?

    Absolutely!

  • How fast are the transfers?

    We do not limit your transfer speeds or bandwidth, and our data centers have super-fast connectivity around the world. Translation -  Very fast!

  • Can I back up a NAS or storage device?

    Sure! External Hard Drives back up for free (just keep them attached). There is an additional fee for NAS, so please contact us for more information.

  • Can I share files with my friends and family?

    With our VIP package, this is a great way to be up-to date with technology! Not only can you share files, but you can limit their access as well!

  • Can I access files from my phone or mobile device?

    Certainly! There is a free app that you can download called Open Access (iOS & Android). It's easy to use, and just as secure! Imagine, all your files and information at your fingertips! You can even stream music and videos!

  • Does RossBackup store multiple revisions?

    Absolutely! Rossbackup holds up to 30 revisions for an unlimited time! If you made a change, you can undo that change years later!

  • Will RossBackup free up space on my computer?

    That depends. If you use purchase the personal or family plan, sadly the answer is no. RossBackup only backs up your computer - if you remove or delete information from your computer, RossBackup will do the same. In other words, if you delete a video from your computer, RossBackup will hold on to it for 30 days (in case it was deleted by accident) and then will delete it as well.

    However, if you go with the VIP, you can easily free up space.  All you need to do, is copy the data to your VIP drive, and then click the "Store only online" button. The VIP package can do so much more! From sharing files to syncing to all your computers, it's the ultimate in computer backup.

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  • How is RossBackup priced so much lower than everyone else?

    If you read the "Why Choose Us" section, you'll have a better understanding of who we are. We want to build our success by reaching out and helping thousands of consumers, not by overcharging. Additionally, if you look at our competitors, you'll notice they all have one thing in common; they focus on business accounts. Although we do have the capabilities to host businesses, that was never our primary objective and we don't focus our energies in that direction. That makes you our priority and keeps our costs much lower!

  • What is the advantage of the Family Plan?

    It's completely identical to the Personal Plan – but it gives you the ability to back up 5 computers to the same account. You can even mix Windows and Mac. Using your free mobile App will give you total control!

  • What does the VIP add?

    Let's remember, the backup packages are meant to back up your computer's data. If you access your files from a different computer, they won't change on your main computer. The VIP adds a virtual drive which contains editable files and folders. This gives you complete flexibility when working on documents. You can have your folders automatically sync, making multiple versions a thing of the past! You won't need thumb drives, CD backups or external hard drives anymore since you can access all your files and data from any computer anywhere in the world! Additionally, you can share and E-mail any size files!

  • Why pay when I can get Drop box for free?

    Drop Box does not back up your computer, and the free amount is only 2 GB. If you want 500GB of storage space from Drop Box, it'll cost you $499.00! RossBackup will only cost you $240.00 for the year, and that includes 500GB of storage space and ten computer backups! Additionally, with the free version if you read the fine print, they can delete your files whenever they want. Not very reassuring! With "Free" programs there can be many potential drawbacks, including speed, reliability, and spyware. Remember: no company really wants you to use their software for free. They want your money - we just want less of it!

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