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Articles Tagged - Phone

By Aaron, Posted in Support

Customer Support. It’s something we all hope never to need, but when we do, it better be good. Millions of companies offer support, and each one proclaims that they are the best. Let’s look at all the options.1)    Outsourcing. It seems simple enough on paper. Instead of paying agents upwards of $40,000 a year, you can pay $5,000 for someone that lives out of the country.  The pros are obvious.  Lower overhead can translate into more competitive pricing for the customer.... read more.

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